Mystery Shopping Platform
Empower your agency with actionable insights and full-service mystery shopping management.
Streamlining every step of your mystery shopping projects with a fully integrated, web-based solution.
Full Project Management Suite
- Helps users manage and oversee the entire mystery shopping process from start to finish. It covers recruiting and training, survey creation, scheduling, validation, feedback and advanced reporting.
Multilingual & Mobile Friendly (Interface)
- The platform supports multiple languages, allowing users to navigate in their preferred language while preserving the original shopper report language. The responsive design makes it easy to complete tasks and check data on the go.
Survey Design & Customization
- Create tailored surveys using flexible design options and flat or hierarchical structures, question weights, visibility rules. Send notifications from your agency’s email domain, helping maintain a professional brand presence and ensure deliverability.
Advanced Security
- With SSL encryption, automated daily backups, user authorization, and email confirmation, Shopper-X ensures robust data protection and platform stability.
User Roles & Access Levels
Shopper-X accommodates researchers, fieldwork managers, reviewers, clients, unit managers, and shoppers—each with tailored permissions to streamline collaboration and ensure data privacy.
Powerful Statistics and Reporting
- Access real-time analytics, score breakdowns, comparative reports, and exportable visual dashboards by survey, wave, location, and more.
How Shopper-X Works
A streamlined process, designed by researchers and fieldwork professionals to make managing mystery shopping projects efficient, secure, and user-friendly.
Research Units & Survey Design
Set up your project structure with ease- define scripts, surveys, client units, and test questionnaires.
Schedule and Assign
Recruit, train, and qualify your mystery shoppers. Let them apply and screen automatically. Schedule visits and assign tasks based on availability and qualifications.
Review and Validate
Built-in review tools allow you to approve, reject, or return reports for revision. Apply filters to streamline bulk validation.
Analyze and Report
Export results, visualize scores, compare units or periods, and generate custom dashboards for clients and team members.
Scheduling
The fieldwork manager has the ability to create a schedule inside the platform for easier management of mystery shoppers that have to go to certain locations.
The schedule allows the user to assign tasks to mystery shoppers and follow whether they have performed them, which is indicated by the current task status.
Tailored for All Your Users
Shopper-X supports distinct user groups, each with a specific role in the mystery shopping process. The platform is designed to meet the daily needs of researchers, fieldwork managers, reviewers, clients, and shoppers—ensuring seamless collaboration at every level.
Researchers & Fieldwork Managers
Design surveys, manage fieldwork, and oversee data collection and analysis.
Validators
Check reports for accuracy, objectivity, and compliance with methodology before approval.
Clients & Unit Managers
Access and comment on reports, view only assigned locations, and receive wave notifications.
Mystery Shoppers
Apply for tasks, complete visits or calls, and submit reports through their individual profiles.
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Advanced Statistics & Reporting
The system features a powerful Statistics and Reporting module that allows administrators to view calculated scores by a number of criteria: questions, locations, waves, and comparisons between them. Results can be generated based on one or more criteria- such as zone, city, or survey- providing a clear overview of performance. The platform also supports comparisons between different location units, presented in tables or charts.
Mobile-First Evaluation Experience
Our mobile application streamlines the mystery shopping process with an intuitive interface tailored for field agents. Shoppers can easily complete tasks such as surveys, photo uploads, and employee evaluations- all from their smartphone. Each questionnaire is dynamically loaded and guides users step-by-step, ensuring consistent data collection. Integrated features like offline mode, multi-language support, and automatic validation (e.g., minimum character count, required media uploads) enhance the accuracy and efficiency of field reporting.
Whether documenting visit details, submitting photographic evidence, or rating service quality, every input is seamlessly synchronized with the platform- empowering administrators with real-time, structured insights.
