€150 per month plus €0.80 per submitted audit. Unlimited users, the shopper mobile app, hosting and support included. No per-seat fees.
Monthly
- Unlimited users: admins, validators, clients, shoppers
- Shopper mobile app for iOS and Android
- Hosting, backups and updates
- Support within 1 business day
- No minimum term, stop at the end of any month
Annual
- Everything in Monthly
- Discount on the base fee and the audit fees
- Fixed price for the year, stated in the quote
- Invoiced once, at the start of the year
One-time license
- Unlimited audits and users
- Full source of the version you buy
- Your servers, or our hosting for a monthly fee
- Optional yearly maintenance: updates, patches, support
All prices in EUR, excl. VAT. One-time setup from €1,000 applies to every plan, see below.
How the monthly fee works
Two numbers make up the monthly fee: a base fee of €150 for one installation, and an audit fee of €0.80 per submitted audit for the first 500 audits in a calendar month, then €0.60 for every audit above 500. The count starts from zero each month. Users are unlimited: add as many client logins as you have clients and as many shoppers as you recruit, at no extra cost.
What counts as an audit
An audit counts when a shopper fills in the report and submits it. A report returned for corrections and sent again counts once, in the month it was first submitted. Audits that are scheduled but never filled in are not counted.
Estimate your monthly fee
Estimated monthly fee
The estimate follows the formula above: €150 plus €0.80 for each of the first 500 submitted audits plus €0.60 for each audit above 500.
What one month costs
| Submitted audits per month | Base fee | Audit fees | Monthly total | Per audit |
|---|---|---|---|---|
| 20 | €150 | €16 | €166 | €8.30 |
| 100 | €150 | €80 | €230 | €2.30 |
| 300 | €150 | €240 | €390 | €1.30 |
| 500 | €150 | €400 | €550 | €1.10 |
| 1,000 | €150 | €700 | €850 | €0.85 |
| 1,500 | €150 | €1,000 | €1,150 | €0.77 |
| 2,000 | €150 | €1,300 | €1,450 | €0.73 |
Audit fees above 500 audits: 500 x €0.80 plus the rest x €0.60. All amounts in EUR, excl. VAT.
What is included in every plan
- Unlimited users: administrators, validators, managers, clients and shoppers
- Mobile app for shoppers on iOS and Android, same account as the web
- Hosting, backups and updates
- Support: a reply within 1 business day, critical issues within 4 hours
- Statistics module and the client portal with XLSX and PDF export
- Shopper training tests, payment periods and business trips
- Every interface string and email text editable in the admin
- English and Bulgarian interface out of the box
One-time costs and add-ons
Setup
Your installation, domain, outgoing emails and logo, import of locations and shoppers from Excel, your first questionnaires and one online training for your team. A clean start with no import sits at the low end.
Extra language
We translate and load the full string set for another interface language. You can edit every string afterwards.
Custom development
Extra fields, exports or integrations with your systems. Estimated up front and confirmed in writing before work starts.
Branded shopper app
Your name and icon in the App Store and Google Play instead of the Shopper-X app, plus yearly maintenance for store releases and OS updates.
About the one-time license
If you would rather own the software than subscribe, Shopper-X is also sold as a one-time license for one installation: unlimited audits, unlimited users, the shopper mobile app, and the full source of the version you buy. You run it on your own servers or we host it for a monthly hosting fee. The one-time setup above still applies.
A yearly maintenance agreement covers updates, security patches and support; without it the installation keeps working on the version you bought. The license price depends on the installation (hosting, languages, integrations), so we quote it per case. Request a demo and tell us you are interested in a license.
Agency per-visit fees vs software
An agency bills you per visit, and that fee has to cover recruiting the shopper, the visit itself, the review and the report. Shopper-X is the software layer only. You bring the clients and the shoppers and keep the margin between what the client pays and what the shopper earns; the platform adds a fixed part per audit that gets smaller as volume grows, as the table above shows. For a brand running its own program, the comparison is against the agency's per-visit fee. For an agency, it is against the hours the team spends moving data between spreadsheets, chasing shoppers and filing photos.
Pricing questions
Can I buy a license instead of subscribing?
Yes. The one-time license covers one installation with unlimited audits and users, optional yearly maintenance, and hosting on your servers or ours. The price is quoted per installation; ask for it through the demo form.
Is there a minimum term?
No. The base fee is billed monthly and you can stop at the end of any month. An annual contract is optional and comes with the discount above.
Are the prices with or without VAT?
All prices on this page exclude VAT. VAT is added on the invoice where it applies under the invoicing rules for your country, and the quote shows the final amount.
What happens if my volume drops?
You pay the base fee plus the audits submitted in that month. A quiet month costs €150 plus the audits that were submitted in it. Nothing is carried over and there is no minimum audit count.
Where is my data and how is it protected?
Each client sees only its own locations, waves, reports and statistics; the separation is enforced on the server, not by hiding menu items. Access is role based with fine-grained permissions, and every permission check is written to an audit log. Personal numbers, ID card data and IBANs are encrypted at rest, and every form carries CSRF protection. Your schedule, reports, statistics, shoppers and locations export to XLSX at any time. Hosting location and backup details are stated per deployment in the quote.
How long does onboarding take?
A clean installation is ready within a few business days: instance, domain, emails and logo. Importing your locations, shoppers and questionnaires and running the online training add time depending on the volume. The setup quote states the date.
Can my clients log in?
Yes. Client logins are included and unlimited. A client sees validated reports, the statistics module and the report builder for its own data only, read-only.
Is the mobile app included?
Yes. Shoppers use the Shopper-X app on iOS and Android with the same account as the web, at no extra cost. A version with your own name and icon in the stores is the branded app add-on above.
How do I pay?
By bank transfer against a monthly invoice for the base fee and the audits submitted in the previous month. An annual contract is invoiced once, at the start of the year.
Prices as of 2026-11-03 and may change. The quote we send you confirms them in writing.
Want a quote for your volume? Request a demo and tell us your monthly audits, or write to us through the contacts section.